Introduction

United Airlines is one of the world's largest airlines, which is why it manages to transport millions of people worldwide every year. Over time, the aviation market has grown a lot, as many other airlines have entered the market. However, United Airlines has successfully maintained its position with the help of advanced technology. This airline has very good processes and systems that help them efficiently with ticket sales, good customer communication, and operations.

This blog will analyze the sales structure and dynamic processes of United Airlines. You will understand how the airline manages to have such good growth in revenue, how it overcomes operational problems during flights, and how it has improved customer service. United Airlines uses different ways to make good sales. It has a website and an application, and it also has corporate partnerships with travel agencies. At the same time, its dynamic processes, such as disruption management, allow for real-time decision-making during flight delays, cancellations, or other unforeseen disruptions.

United Airlines relies heavily on technology systems. These include CRM (Customer Relationship Management) systems, global distribution (GDS), and proprietary systems like SHARES for booking customer flights, ticket inventory, and departure controls. These systems enable United to deliver a great customer experience.

This analysis will identify opportunities and challenges in United Airlines' processes. We will also provide recommendations for improving capacity, reducing human tasks, and improving the customer experience.